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Tropical Storm Idalia: Essential information for Jacksonville, Duval County

Jun 19, 2024Jun 19, 2024

JACKSONVILLE, Fla. — As Tropical Storm Idalia approaches the Jacksonville area, the City of Jacksonville has provided residents with the following information as the city works with the Emergency Operations Center to get prepared for the storm:

UPDATES 5 p.m. 8/28/23:

Original updates:


FREQUENTLY ASKED QUESTIONS – Updated Monday August 28, 2023 at 12 PM

Governor DeSantis has declared a State of Emergency for Duval and Surrounding Counties.

Mayor Donna Deegan has declared a Local State of Emergency.

Idalia is expected to strengthen and intensify as it passes over the Gulf of Mexico. It is anticipated to make landfall around the Big Bend area as a Potential Category 3 Hurricane.

There is an anticipated risk for high rip currents and the potential for substantial flooding in vulnerable neighborhoods along the St. Johns River and Atlantic Coast.

Have evacuations been ordered?

Currently, no evacuations have been ordered.

Evacuation zones can be viewed at or on the JaxReady mobile app.

Is the Emergency Operations Center (EOC) activated?

The EOC was activated Monday August 28, 2023 at 8 AM. It will remain active 24 hours a day through the duration of the storm.

What does a State of Emergency mean? A State of Emergency Declaration allows the City to more easily allocate dollars and resources to best protect lives and property.

What should citizens do to prepare for the storm? Stay informed and updated on storm progress via, the JaxReady mobile app and local media channels. Take steps to prepare yourself and your property.

Does the City provide sandbags to prevent flooding? Sandbags are not provided by the City. Jacksonville is a geographically diverse city, covering 840 square miles. The City’s stormwater needs and population size are different from neighboring counties. Residents who believe sandbags are a necessity should consult with their local hardware store. In addition to sandbags, the City does not provide batteries, flashlights, radios, ice, first aid kits or canned goods. These are personal preparedness items that citizens are encouraged to acquire based on their anticipated needs.

Are schools closed?

All Duval County Public Schools will close Tuesday, Wednesday, and Thursday (August 29 – 31).

Will government offices close?

All nonessential government offices will close Tuesday, August 29 and Wednesday, August 30.

Will bridges close?

All bridges are open. The Florida Department of Transportation (FDOT) works closely with the Jacksonville Sheriff’s Office and the Florida Highway Patrol to monitor wind conditions at area bridges. If winds exceed specified levels, FDOT will work with law enforcement to close affected bridges. Any bridge closures will be communicated via local media channels, social media, the City website ( and the JaxReady mobile app.

Will garbage and recycling collection remain on schedule? Curbside garbage, recycling, bulk and yard waste collections will be suspended Wednesday, August 30.

Schedules will return to normal Thursday, August 31.

For those whose scheduled collection day is Wednesday, August 30, a make-up collection will take place Saturday, September 2.

What types of debris will be picked up by Solid Waste? All standard solid waste collection rules apply with a 5 cubic yard waste limit. Any changes or exceptions to these rules as result of the storm will be communicated via local media channels, social media, the City website ( and the JaxReady mobile app.

Will emergency shelters be open?

Starting Tuesday, August 29, at 12 PM the following shelters will be open for anyone who needs shelter:

This information will also be communicated via local media channels, social media, the City website ( and the JaxReady mobile app. For more information, call 630-CITY (2489).

Persons with special needs should contact 630-City for more information. Please note, a caregiver should accompany special needs citizens.

What should I bring to an emergency shelter?

The needs of individuals and families seeking shelter support will vary.  BRING YOUR OWN snacks, water and bedding.

Additional suggested items include the following:

Prohibited Items

Special Needs Citizens

These citizens are encouraged to bring the following items:

Permitted Pets

Below is the list of animals permitted at designated pet-friendly shelters. Each family is authorized to bring up to three pets which include:


All pets must have proof of vaccination and registration, be properly crated or caged and maintained by the owner.  NO PETS MAY BE DROPPED OFF.

Although animals are kept separate from people, families must provide for their pets while at the shelter.  The following supplies should be brought for each animal:

Pet Needs

What steps can citizens take to protect pets?

Who do I call if my lights are out? Power outages are likely with this storm. JEA will work to restore power when it is safe to do so. Electrical outages and service issues can be reported to JEA at (904) 665-6000 or online at

What should citizens do if they approach a malfunctioning or out-of-service traffic light?

Drivers should treat malfunctioning or out-of-service traffic lights as 4-way stops.

What should citizens do if they encounter price gouging?

Citizens should call Attorney General Ashley Moody’s Price Gouging Hotline at 1-866-966-7226. You may also report violations via the No Scam app or online at:

IMPORTANT PHONE NUMBERS  City of Jacksonville - 904-630-CITY (2489)

Jacksonville Sheriff’s Office - 904-630-0500

Florida Department of Transportation - 904-360-5457

JEA - 904-665-6000

Northeast Florida Red Cross - 904-358-8091

Jacksonville Transit Authority (JTA) - 904-630-3100

Traffic Information - 511

United Way of Northeast Florida - 211

Florida Emergency Information Hotline - 1-800-342-3557

Salvation Army - 904-356-8641

National Weather Service Jacksonville - 904-741-4311

Duval County Public Schools - 904-390-2000

Jacksonville Public Library - 904- 630-1994



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